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Persol
  • ÓCULOS DE SOL ÓCULOS DE SOL
  • ÓCULOS GRADUADOS ÓCULOS GRADUADOS
  • A HISTÓRIA DA PERSOL A HISTÓRIA DA PERSOL
  • ÓCULOS DE SOL
  • COMPRAR POR
    • Visualizar todos os óculos de sol
    • Homem
    • Senhora
    • Mais vendidos
    • Novidades
    • Polarizadas
    • Lentes Transitions®
    • Acessórios
    • Saldos
  • ÍCONES
    • Ver todos os ícones
    • Séries 649
    • Série 714
    • 714 Steve McQueenTM
A NOSSA SELEÇÃO
  • SALDOS
  • COMPRAR POR
    • Mais populares
    • Novidades
    • Polarizadas
    • Transparentes & fotocrómicos
    • Homem
    • Senhora
    • SALDOS
    • Visualizar todos os óculos de sol
  • ÍCONES
    • Séries 649
    • Série 714
    • 714 Steve McQueenTM
    • Ver todos os ícones
A NOSSA SELEÇÃO
  • ÓCULOS GRADUADOS
  • COMPRAR POR
    • Ver todos os òculos graduados
    • Homem
    • Senhora
    • Novidades
    • Mais vendidos
    • Acessórios
    • Saldos

A NOSSA SELEÇÃO
  • COLEÇÕESCOLABORAÇÕES
  • COLEÇÕES
    • Ver todas as coleções
    • Materia
    • Titanium
    • Cellor
    • 714 Steve McQueenTM
    • Transparentes & fotocrómicos

  • COLABORAÇÕES
    • Dolce&Gabbana x Persol
    • Stone Island x Persol
    • Persol e A.P.C
A NOSSA SELEÇÃO
Procure pelo nome, nome de série ou código do produto ...
  • Menu de palavras-chave sugeridas
Menu de histórico de procura e conteúdo de site sugerido
  • Todos os Departamentos
  • Accessorios
  • colaboracoes
  • Colecao
  • Óculos
  • Gender
  • Óculos de sol
  • Hidden
  • Ofertas Exclusivas
  • Saldos
  • Saldos
  • Óculos em alta
  • Lentes fotocromáticas e transparentes
  • Polarizados
  • Óculos de sol em alta
  • Os ícones
  • Óculos de acetato
  • Cores de lentes
  • Coleção especial da Persol
  • Promoções e descontos em óculos de sol
  • Promoções e descontos em óculos graduados
  • Oculos Titanium
  • FaceShape
  • Edição Especial Calligrapher
  • Edição Especial Typewriter
  • PromoExclusao
  • 649 Series
  • A série 714 

RETURNS

  • If you are not happy with any product(s) purchased on our website for any reason, you can decide to return it within 45 days from receiving the shipment.
  • Please consider that the above information does not apply to engraved products, because these have been customised specifically for you. Customised products may, however, be returned if defects are identified upon receipt.
  • Please note that, due to hygiene reasons, Persol will only accept returns on the Persol Accessories if the merchandise is unopened and sealed.
  • To return the product(s) you can follow the steps below:
    1. Visit (return creation) and complete our online return request form (preferred) or contact our Customer Care team calling 866-248-1940 (Monday to Friday 10am - 7pm) or sending an e-mail to: supportpt@customercare.persol.com indicating your order number and which item(s) you wish to return.
    2. A Return Authorisation Number (RA) and a pre-paid UPS label will be provided to you.
    3. Pack the item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
    4. Attach the Return Label on the outside of the package covering any previous address label.
    5. Bring the parcel to one of the UPS Access Points listed on the label or contact UPS directly to arrange a collection.
  • The item(s) purchased should be returned within a maximum of 14 days from you notifying us of your decision to exercise the right of withdrawal.
  • Please be aware that once the parcel has been sent it will take up to 15 working days for the return to be processed once it is received at our warehouse in Italy. Refunds will be issued on the original payment method used to place the order.
  • Items purchased from other authorised retailers must be returned to the original point of purchase.

MISSING OR DEFECTIVE GOODS

  • Check your order as soon as it arrives to make sure everything is as expected. If your order is incorrect or an item is missing or damaged:
    1. Contact our Customer Care team sending an e-mail to: supportpt@shop.persol.com indicating your order number. Please consider that you must contact us within 14 days of receiving the shipment as, otherwise, we will not be able to accept responsibility for those item(s).
    2. Attach on the email clear pictures of the incorrect or damaged item(s) received, including the SKU code of the eyewear (usually found on the inside of the left temple), the delivery note and the package.
    3. Indicate if you wish to receive a replacement (confirming the delivery address) or a refund.
  • Our Customer Care team will assess the information provided and investigate further. We will get back to you as soon as possible with the resolution.

GUARANTEE

  • This guarantee does not prejudice your legal rights as a consumer, including, inter alia, the right to refuse goods that are not substantially compliant with their description or that are defective.
  • Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship emerging during a two year period from the delivery date of the goods. You must inform Luxottica of the aforementioned defects within a reasonable period of time, and, in any case, within two months from the date on which they were identified. Scratched lenses constitute normal wear and are not covered by the guarantee, unless the defect was present on the goods upon delivery.
  • If you have made a purchase on Persol.com and you require guarantee assistance, you may request assistance in the following ways:

PERSOL STANDARD PRODUCTS:

  • By using our online platform at the link:
  • https://customersupport.luxottica.com/wcsstore/luxottica.html
  • click to send us your assistance request through a few simple steps by following the guided process. Our Assistance team will be happy to provide you with the necessary support. If you request is outside the guarantee period, we will make you an offer for payment which you will be free to accept or reject.

PERSOL PRODUCTS WITH MONOGRAM:

  • Call no. 08000261505
  • [from Monday to Friday 10am to 7pm]
  • Send an e-mail to supportpt@shop.persol.com
  • An Assistance representative will be happy to help you to identify your Persol product and to determine the best action to be taken for your guarantee request.

OUR LIABILITY

  • Nothing indicated in this Guarantee excludes or limits the liability of Luxottica for (a) death or personal injuries caused by Luxottica's negligence; (b) fraud, fraudulent declaration or gross negligence; or (c) any liability that cannot be limited or excluded in accordance with applicable law.

Venha conhecer a experiência Persol

Um mundo de coleções únicas, novidades exclusivas e produtos icónicos está à sua espera, com um prémio especial de boas-vindas.
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Venha conhecer a experiência Persol

Um mundo de coleções únicas, novidades exclusivas e produtos icónicos está à sua espera, com um prémio especial de boas-vindas.
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  • Promoções
  • Programa de fidelidade Makers
  • Política de Privacidade
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Pictures and images on this website are for illustration purposes only. No qualities or characteristics of the products depicted herein could be inferred from the relevant pictures.
Certain activities undertaken by Luxottica may be licensed under US Patent No. 6,624,843. Other sites of the Group

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