FAQs
1. What are your shipping and return costs?

Shipping is completely free of charge; the customer is only required to cover the cost of commercial returns, which must be made within 30 days of delivery.

2. Can I request a refund if I am not satisfied with my purchase?

Yes, you have 30 days from receipt to return an item and receive a refund or, if there are problems, to request an identical replacement pair of glasses. Please see the relevant section of the Returns policy for more information.

The above information does not apply to engraved products, because these have been customised specifically for you.

Customised products may, however, be returned if defects are identified upon receipt. (See the relevant section of the Returns policy for more information).

3. How do I know the right size for my sunglasses?

For more than 90% of our customers, Standard Size offers the correct fit.
For more details and to find the right size for your sunglasses and eyeglasses, check out the official guide here .

4. I made a mistake in my order, can I cancel it?

You can cancel your order for up to one hour from the time of your purchase, by contacting our customer service team at contact us. If it is too late to cancel, you can still avail of our returns policy.

5. How do I contact the Persol.com customer service team?

It is very easy to contact the Persol Customer Service team:
You can fill out the form in the Contact us section of the website.
Alternatively, call 800 598 988, between Monday and Friday, 10 a.m. to 7 p.m., for queries relating to orders and returns.

6. Where are the customised sunglasses produced?

All parts are produced and assembled in Italy, based on the specifications of each order.

7. How long is the warranty on Persol glasses?

Luxottica guarantees its sunglasses against damage arising from material and manufacturing defects that come to light over a two-year period from the date of delivery of the goods. You must inform Luxottica of such defects within a reasonable period of time and, in any case, within two months of the date on which they are identified. Scratched lenses fall within normal wear and are not covered by the warranty, unless the item already presents such damage at the time of delivery. For further information on how to request support, check out our page here.