The health and safety of our colleagues is a priority. For this reason, we have followed the workplace restrictions instituted and reduced the number of customer service operators.
We know that getting hold of an operator on the phone may be difficult, so we recommend you try sending an email at firstname.lastname@example.org.
Please keep in the mind possible delays in answers, but rest assured that your customer service will get back to you as soon as they can. Thank you for your patience.
Our customer service is available from Monday to Friday, 8:30AM – 5:30 PM (EST) and Saturday, 9:00AM - 5:30PM (EST). You can also call us at 866-248-1940.
If you need additional support or assistance due to a disability, please contact us at 1-855-LXACCESS (855-592-2237)
If you need to initiate a return, please fill the form you can find at https://www.luxotticacustomercare.com/persol/returns